Which Samarind Support Service?

If you're not sure which of our services is suitable for you, have a look at our support comparison chart showing the included services available with each of our support offerings.

Key
Included
Optional Service
Not available

	Complete	Protect	Essential	Enhance
Critical Server Monitoring and Maintenance
Monitoring Security Devices (router, firewall etc)
Quarterly Network Review
Management of Hardware Warranty Replacements
Loan of Spare Equipment in the Event of Failure
Network Documentation
Business Advice and Guidance
Unlimited Email Support
My Samarind Login
Monitoring of the Backup System
Monitoring of Antivirus Software Updates
Disk Space Monitoring
All Onsite Support Work Included
Unlimited Telephone Support
Desktop Monitoring
Guaranteed 2 Hour Response Time
Guaranteed 4 Hour Response Time
Guaranteed 8 Hour Response Time
Email and Web-hosting
Disaster Recovery Planning

To discuss our support services in more detail please contact us.