network and systems support services
More information
Like most modern businesses, you have probably invested a considerable amount of money in IT equipment and are reaping the benefits in terms of efficiency and productivity. But have you ever considered just how much the day-to-day operation of your business has come to depend on these computer systems? For example, would you be able to accept and process orders if your server crashed? Would you still be able to communicate with your customers as effectively if your business data was lost?
relax
At Samarind, we appreciate how important a good IT infrastructure is to your business. By looking after your essential computer systems, we leave you free to do what you do best – running the business.
You benefit from a "virtual IT department" with a wealth of experience and knowledge, all for less than the cost of employing just one IT professional.
the Samarind approach
We firmly believe in the advantages that high-quality IT systems can bring to your business. And we also know that if these systems go wrong, it can be a real headache.
Our aim is to give you peace of mind, knowing that if the worst happens, we're there to ensure your business can carry on with the minimum of disruption.
We firmly believe prevention is better than cure and like to identify potential problems and rectify them before they can impact on your business.
Above all, unlike some IT companies you may have dealt with, we offer a friendly and approachable service where you will always be dealt with by a human being, not an impersonal computerised system. We don't expect our customers to be fluent in techno-jargon and provide answers and solutions in clear, understandable plain English.
can Samarind support your business?
Almost certainly. Our support customers operate in all industries including financial services, manufacturing, distribution, engineering, motor vehicle leasing, hotels, education, and the legal profession to name but a few.
We are well aware that different businesses need different levels of support, which is why we tailor our support to meet the demands of your business. Whether you need basic helpdesk support or regular monitoring of your back-up system, support during business hours or 24 hours a day, 7 days a week, Samarind can tailor a package to best suit your needs.
Our knowledgeable staff have in-depth experience of all types of networks, hardware and software. We can even support your website if you wish!
what's included?
By becoming a Samarind support customer, you will be joining the many other companies who are enjoying our service. Their businesses are already benefiting from:
- Guaranteed service level agreements
- Dedicated, qualified support staff
- Telephone helpdesk support
- Fully qualified systems engineers with many years of experience
- Professional advice on the very latest network, PC and peripheral hardware
- Free half day consultancy for network redesigns
- Annual reviews
- Two server health checks per annum
- Reduced rate call-outs
- Discounted rates for new installations and enhancements
We're always on hand for consultation about your general computing needs, and as accredited systems resellers we can cater for your hardware needs with quality equipment at competitive prices.
And of course, like all Samarind customers, you can be sure of a friendly, approachable and professional service at all times!
helping you to help yourself
Do you want to be totally reliant on a third party IT company? Probably not, and refreshingly, we don't think you should be either. That's why we prefer to work with our support customers, improving their in-house knowledge. Don't worry, we won't get too technical! We believe it is in our customers best interests that they are able to perform routine tasks, such as system backups, without relying on external help.
where are we?
We're based at Deeside Industrial Park, close to Chester and just 5 minutes from the M56 motorway and A55 expressway. Many of our customers are based within an hour's drive of our offices, and enjoy the advantages of our fast response times. However we have support customers all over the country who still benefit from our service through remote access technology.
Being so well connected to the main road network means we are always accessible and can be with you, quickly, if you need us.
find out more
To find out more about the advantages of Samarind's Network and Systems Support Services, please call us on 01244 288281, e-mail sales@samarind.co.uk, or use our enquiry form.